I'm done with this business. I would give negative stars if I could. To quote Julia Roberts in Pretty Woman....BIG MISTAKE! No notification the day before or even hours before. or Best Offer. Nickel plated. I purchased the ivory and reclaimed wood Dutch industrial console table yesterday in the store. RH dining chairs start at $124 and go up to $2,555 a chair. We look forward to purchasing products at RH Walnut Creek thanks to the great experience. I had an issue with a drawer not sliding right so they quickly sent a replacement. You are NOT going to want to lift that daily. You must understand before you go that Restoration Hardware furniture is luxury furniture - these are all pieces that were floor models, returns, or experienced freight damage in transit. No other stars because the frames are cheap (I've seen better quality in Target). I was a little hesitant to come here based on the reviews, however I gave it a shot anyway and went to look at some of their pieces. Christina was also a huge help! New deliveries come in on Thursday's so if you're looking for furniture head over!! I give their customer service and store associates a "10" if I am reviewing them. I know I say this every time I write one of these copycat articles, but this may be my new favorite dupe. You'll be surprised at what you find. Style has no bearing on the structure or materials. They lie, provide no customer service, fraudulently will Charge your credit card and I'm surprised are even still in business at the ridiculous prices they perpetrate on consumers. The fabric is fading into an ugly color. That's correct it hadn't even left the store. I have no idea why they don't have a higher rating. Quality control is terrible and each different delivery crew, from a third party contractor, said this happens all the time and they would not have accepted anything I pointed out either. I mean, I do like your style, but a little splash of something bright and cheerful wouldn't kill you. I get the less than perfect reviews. Yes it's pricy, it's not world market or pottery barn, but you pay for what you get and this place strives on quality! Jen's spot for inspirations, inside her life as designer and artist. This is one of the best times to be an online furniture and home decor shopper. So we agreed, even though this would be two-feet longer that what we originally wanted and really too big for the space. There's none to be found within these walls. Furniture shopping is an oftentimes tedious and mundane task. She was absolutely amazing! Also, I never like when people say, "I SAVED _____ DOLLARS!" Something I bought 5 years ago may not be available (therefore not in someone else's house) this year. Oh, wait, where am I? I have no idea why you would think otherwise if they are including it in your package! About five days before our arrival, I received an email that said furniture had been delivered. It is a gallery showroom and not a retail store and we were aware of that. The very next day, I received l call from RH. We bought a queen size bed from there but unfortunately the railings were wrong. Restoration Hardware is a high-end furniture retailer with showrooms around the country. What did the RH team do? The rough, jagged planing scars became quite obvious. I have visited this showroom 3 times in search of outdoor furniture. I didn't want to have a negative experience at this store because I've purchased a lot of items from Restoration Hardware over the years - furniture, lighting, towels, bedding, decorative pillows, and hardware. This created two 6 foot or so "blank" spaces on the room's opposing walls that were left "empty". I didn't hate any of it, it just was exactly what I had asked to avoid. This store might be worth checking out if you're in the area. My last order was over nighted twice and they still screwed it up. Love this place. No one seemed interested in helping with this at all, until I met Seraiah. $5,720.00. Whats people lookup in this blog: Cloud Sofa … They kept wanting me to pick a date, although I wasn't ready to plan my return trip. My winter visitors have raved about the towels! (And decor.) Beautiful furniture beautiful fixtures beautiful everything!!! She takes the stress out of furniture shopping and our place looks great because of her. Each time you sit on it, the feathers relax and compress, similar to your down feather bedding. I don't get this place. Oh, this particular location is dark. Where Slumber Search discusses medical ailments, we strive to ensure the information on this site is accurate, current and useful, however, we do not warrant the accuracy or completeness of any information related to medicine. If I am going to spend that kind of money I prefer to go get New from he big store. I'm now refinishing the SECOND piece of furniture I got there in 2013. I agree with one of the reviewers when they stated that ordering furniture and other items that RH carries is a hit and miss. RH bedding, which includes duvets, sheet sets, shams, coverlets, quilts, pillows, and comforters, tends to feature more muted colors and solid or minimal patterns. Steal some great ideas, and buy at IKEA. After being blatantly ignored by all 3 or 4 people working there that were doing nothing at all other than talking at the register, area I said forget this and went to pottery barn across the way. This place gets pricey. Wait, and there's no delivery??? Please please spare yourself the nightmare and give your business to another more reputable company. They said they have 28 in BACKORDER! I am happy with everything. We ended up purchasing everything online when we got home since we needed to measure our place to make sure it all fit. While that may seem like a hefty sum for an outlet, I ended up saving about 12K. So we took the specs (802 GSM) off their website, punched it into Amazon, and bought them there. After numerous emails, I was finally directed to Jennifer Moss, who apparently didn't care about customer at all, and never really wanted to help. Discover the season's … While there, no one offered us any assistance, even though we were making it very obvious that we were in the market. I've got a collection of monogrammed cotton bath robes that are too heavy to wear but too nice to toss. RESTORATION HARDWARE CLOUD MODULAR SOFA. Will not return since my first impression was unfriendly. The reason I purchase from them is they have unique industrial furniture and no other companies make anything like it. Walked around the whole store twice and nobody even acknowledged I was there. There is no quality control. If so, fine. Restoration Hardware Cloud Sectional Sofa Sofas Condo Remodel Upholstered Sofa Space Furniture Modern Sofa … Three months later all three were delivered and we realized something was wrong--the six-foot sofa did not match the other two (there was a seam the others didn't have and it didn't have the latch to attach it to the five-foot armless). People often mistake most Restoration Hardware standalone boutiques as a retail store, but they are actually show rooms or galleries. They cannot figure out how to ship product once it is purchased. I went home empty handed. Today was the day I actually inquired about the piece. away. Some complaints about perceived quality for certain items. Just for the name brand? While perusing, I found a pretty cool phone case that looked like a book. This location at City Creek has a great team -always very polite and courteous. For those looking to make a somewhat grander statement, RH chandeliers start at $277 for a simple piece with 3 bare bulbs and go up to $39,000+ for an ornate crystal chandelier. They are sooo non accommodating. I'm guessing it is because I'm young and they think that I can't afford anything in there. We couldn't believe it! I don't write many reviews, but personally couldn't be more pleased with both the store and their staff. I really dislike making negative comments, but.......Unless you're a person who is experienced in furniture repair, I would completely avoid purchasing these stools. As a result, each sofa cushion should be regularly fulled after every use to ensure it keeps its fluff. without sacrificing quality of workmanship. Their sofas start at $2,300 and can go up to $15,000+. Huge fabric selection. And always bring home a sample of fabric before you agree to custom terms of agreement. Lounge chairs are embarrassing... every single one of them. Another three months. Great to have this in Gilbert. Since this was a highly unusual occurrence, I called the manager, Jules. The soap dish, within 1 month, already started to deteriorate. I have had a hamper on back order since May!!!! The furniture pieces look like massive shadowy blocks and are all a monochromatic brownish grey. But when I got there it was a lot of over priced damaged furniture. Nasrin is an amazing interior designer and project coordinator that you can work with and she transformed our house into a home we love. However, my daughter wasn't able to find another one that she liked. We purchased a leather beanbag chair. Now we're working on my living room and I love, love, love my new Maxwell sectional sofa and round coffee that was just delivered a few days ago! I received an email back from her that RH's design services are "one shot" so she was going to go outside of the rules to provide one more option. Get the Sitka Sofa … They had a few, but nothing that we were interested in. This is absolutely nonsense, I won't give even one star. Okay, what else am I going to do? It took three weeks to receive my item. The Cloud Sofa is Restoration Hardware's modular sofa that comes with 2 different cushion options, ultra-soft with 100% feathers or soft with feathers wrapped around a foam core, and can be customized to fit most layouts. A+! Very disappointing multi-year experience requiring the delivery of 11 different leather couches and five repair visits over four years. I'm not quite sure. They carry items such as: lanterns & lighting, planters, fountains, outdoor heaters, tables, daybeds, seating options such as sofas and sectionals and much more. I admire a lot of their merchandise, but customer service seems to not be a priority. I accepted on the condition they would send their "medic" to repair the staple issue. Homeless definitely hustle harder than this. Looks like compressed cardboard / particle board. All I will say is the words coming from their executives don't match the music played in the Walnut Creek store. Restoration Hardware's bedding comes in cotton and linen, and shoppers have over 50 different bedding collections to choose from. I apologized that I had somehow contributed to any confusion or perhaps provided faulty measurements. The BEST and Friendliest staff at any retail store in the Bay Area! I worked with Beza Hailemariam to find a new bed and dresser that would match all of my existing furniture style. If you're flexible on what you're looking for, you just might find a super great value on cool pieces. Since we live in the area part time, the delivery date was important because we obviously would have to be in town to receive the furniture. He should've told us to speak with one of the designers (as we have in the past) when they are free. Why would I want to pay for cushions that have proven to be defective? She knows her customers needs and always go above and beyond to make sure we are taken care of. Endless times have clients requested the cloud sofa. This blog post isn’t meant to bash Restoration Hardware. Sorry RH , you lost my business . Leather couches looked like they've been in the family for years. They didn't seem surprised and simply recommended their expensive leather conditioner. Initial response from customer support said could not help because it was very subjective. I'll never buy from them! But once their staff saw this chair, they immediately made things right. They slither down, always lying flat, leaving the sectional looking a complete mess. Damaged furniture, being sold out of this "outlet" at 30% off. We were interested in the St James table and fortunately they had one. Restoration Hardware, or RH, is an upscale home furnishings retailer providing shoppers with furniture, lighting, textiles, rugs, bathware, decor, outdoor, as well as baby, child, and teen furniture. Comparable to a bean bag chair, this sofa sits very low to the ground and is very hard to get out of. I am guaranteed that this third table is in perfect condition. Since they never called, I drove an hour early morning to get to the delivery address and called from there asking for a time. Hands down the best RH store. I bring it up to the cashier to inquire further and see if the have the item in any other color than red. I mean, everything from the customer service to the quality of the items they sell is piss poor. It wasn't overbearing and we will definitely purchase more from this store as needed. Everyone is helpful and friendly. I then said "EXCUSE ME - I need some help".. and she sauntered over to "help" me. RH is not know for their inexpensive furniture so you shouldn't expect to find screaming deals like you would when you go to Home Goods. Seriously, if you go here, ASK FOR MELLISA! No one would get back to me pretending they didn't get my e-mail. Imagine my surprise that it was on sale. So helpful and she has a delightful personality. I don't understand how this place has such a low rating. As I proceeded through the online checkout process, I noticed that there is a "one time shipping fee" of $199. Cliff is AMAZING. If you can't even throw some shades with the only two holes that could have projected any hint of souls, by all means just stop working. Restoration Hardware's policies and product quality. A good thing to do, but a bad reason to have to do it. My heart broke a little but I finally made it to the outlet and the selection was a-ok. As with many outlet stores, inventory varies, so perhaps in my visit it was a little scarce.
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